Eligibility Conditions for Returns and Refund
No responsibility is accepted for returns that are not made in accordance with the instructions below and no refund can be made.
Can I exchange a product from your site?
Since the products you purchased from www.vipcosmetica.com are in limited stock, color/size/product changes are not made. If you wish, you can return the product you purchased and place a new order.
How can I return the product I purchased?
You can fill out the return form that came with your package and send your return free of charge from any Smsa Cargo branch.
Will I pay a fee for return shipments?
The return shipping costs of the products you send to Vipcosmetica.com belong to our company. You can fill out the return form that came with your order and send your return with your invoice by specifying our Smsa Cargo customer number below.
Our Smsa Cargo Customer Number: 17841572618
Return cargo sent with other cargo companies is not accepted. In returns made from our online store, there is a right to one counter-paid shipment for each order number. Multiple counter payment shipments with the same order number are not accepted.
Return Address: Esenköy Mah. Pabuçlu Çayır Cad. No: 4 İçKapı No: 1 İnegöl , Bursa / Turkey
How many days is the return period?
According to the phrase `Right of Withdrawal Without Giving a Reason` in the distance contracts article of the Consumer Law No. 6502, it is 14 business days from the date you receive the product.
To which address can I send my return?
Esenköy Mah. Pabuçlu Çayır Cad. No: 4 İçKapı No: 1 İnegöl , Bursa / Turkey
When will the return of the product I returned be made?
After the compliance of the product with the return conditions is checked, the product price will be refunded to your credit card/bank account by vipcosmetica.com within three (3) business days. The product return will be made to your credit card by your bank within 2-3 days. Our company has no savings during this period. For purchases made with cash on delivery and money transfer, do not forget to write your Bank Account Information (NAME AND SURNAME OF ACCOUNT OWNER - BANK NAME AND IBAN NUMBER) on the return form. In return transactions of purchases made with cash on delivery and money transfer, refunds cannot be made without IBAN NO information. The obligation to provide the IBAN number is entirely yours. In return transactions, only the product price is refunded, shipping fee is not refunded.
How are my installment payments refunded?
In all payments you make, the entire amount is refunded to your bank by us. When you make an installment payment, your refund is reflected on your card as a plus balance equal to the installment amounts each month. The reflection of the refund made in installments on your credit card each month is completely related to the processes and practices of the banks. You can get detailed information on the subject from your bank. You will also be able to see the refund transaction on your statement. Note: The installment amounts you pay will be reflected on your credit card as a plus balance together with your first statement.
How many times do I have the right to send a refund for my order?
You have the right to send a return only once for each order.
What are the Return Conditions?
In order to return the product or products in your order, the following conditions must be met. Otherwise, your return request will not be accepted.
You must make your return within 14 business days.
*The product/products must be unused.
*You must send the product/products with its invoice, original box, original packaging and uncut and torn label, accompanying documents and all accessories. In order for the return to be made, the products must be sent unused and intact. Otherwise, the return of the products will not be accepted.
*The effect of Cosmetic products may vary from person to person. There is no guarantee that products purchased and used from VipCosmetica will completely satisfy the buyers. For this reason, return requests for products that arise from personal dissatisfaction and cannot be resold are absolutely not accepted.
*Return requests will not be accepted for Accessory products that are produced in accordance with the consumer's special requests and demands or that have been personalized by making changes or additions.
Contact Us
For all kinds of support regarding your returns and refunds, you can contact us 24/7 at info@vipcosmetica.com or by phone at +905075620643.
Address: Esenköy Mah. Pabuçlu Çayır Cad. No: 4 İçKapı No: 1 İnegöl , Bursa / Turkey
